Assistant Manager, Insurance Operations
Join Grab, Southeast Asia's leading super-app, and be part of GrabInsure, where we are redefining protection for the digital age. As the Assistant Manager of Insurance Operations, you will play a pivotal role in shaping the future of insurance solutions in Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, Badung. You'll work closely with our team to ensure seamless operations and exceptional customer service, leveraging tools like Salesforce and Jira to streamline processes.
With over 10 years of experience in insurance operations, you'll be responsible for managing a team of 8-10 agents, ensuring they meet performance targets and deliver outstanding service to our customers. This role offers a unique opportunity to grow within a dynamic and innovative company, with access to professional development programs and certifications in Insurance Operations Management.
If you're passionate about insurance and eager to make a significant impact, we invite you to apply and be a part of our journey in transforming the insurance landscape in Bali.
📋 Tanggung Jawab Pekerjaan
- Manage and supervise a team of 8-10 insurance agents, ensuring they meet performance targets and deliver exceptional customer service.
- Oversee daily operations, including policy processing, claims handling, and customer support, using tools like Salesforce and Jira.
- Develop and implement strategies to improve operational efficiency and customer satisfaction.
- Monitor and analyze performance metrics to identify areas for improvement and implement corrective actions.
- Ensure compliance with industry regulations and company policies.
- Train and mentor team members to enhance their skills and knowledge.
- Collaborate with cross-functional teams to drive business growth and innovation.
- Represent Grab at industry events and conferences to build relationships and stay updated on market trends.
🎓 Kualifikasi & Syarat
- Bachelor's degree in Insurance, Business Administration, or a related field.
- 10+ years of experience in insurance operations, with a strong background in managing teams and driving operational excellence.
- Certification in Insurance Operations Management or a related field is a plus.
- Proficient in using Salesforce and Jira for managing operations and customer interactions.
- Excellent communication, leadership, and problem-solving skills.
- Strong understanding of insurance regulations and best practices.
- Ability to work in a fast-paced, dynamic environment with a focus on results.
- Fluency in English and Bahasa Indonesia.
🛠️ Keahlian
Kirim lamaran sekarang sebelum batas waktu.🚀 Lamar Sekarang