IT Business Analyst - ESA Sampoerna Group

Join ESA Sampoerna Group, a leading conglomerate in Indonesia, as an IT Business Analyst in Surabaya. This role offers a unique opportunity to bridge the gap between business needs and technology solutions, driving digital transformation and operational excellence.

As an IT Business Analyst at ESA Sampoerna Group, you will work closely with business units to understand their needs, analyze processes, and develop solutions that enhance efficiency and productivity. You will translate business requirements into technical specifications, ensuring that IT solutions align with business objectives. This role is crucial in helping ESA Sampoerna Group leverage technology to achieve its strategic goals.

Based in Surabaya, you will be part of a dynamic team that is committed to innovation and excellence. This is your chance to make a significant impact in a rapidly evolving industry.

📋 Tanggung Jawab Pekerjaan

• Analyze business processes and identify areas for improvement.
• Gather and document business requirements from stakeholders.
• Translate business requirements into technical specifications.
• Develop and maintain business cases, use cases, and process flow diagrams.
• Collaborate with IT teams to ensure that solutions meet business needs.
• Monitor and evaluate the performance of IT solutions.
• Provide training and support to end-users.
• Stay updated with the latest industry trends and technologies.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• Minimum of 3 years of experience as an IT Business Analyst or similar role.
• Proficient in using tools such as JIRA, Confluence, and Microsoft Office.
• Familiarity with business analysis methodologies such as BPMN, UML, and Agile.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced, dynamic environment.
• Certification in ITIL or PMP is a plus.

🛠️ Keahlian

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