Contact Center Agent - Banking Sector (Papua)

Join Infomedia Nusantara, a leading provider of contact center solutions in Indonesia, as a Contact Center Agent for the Banking Sector in Jayapura, Papua. This is an excellent opportunity for fresh graduates or experienced professionals to build a career in the banking sector while leveraging their customer service skills. Our team in Jayapura is dedicated to providing top-notch customer support, and we are looking for passionate individuals who are eager to make a difference.

As a Contact Center Agent, you will be the first point of contact for our banking clients, handling inquiries, complaints, and providing solutions. You will work with various banking products and services, ensuring customer satisfaction and loyalty. This role offers a dynamic and challenging environment, with opportunities for growth and development.

📋 Tanggung Jawab Pekerjaan

• Handle incoming calls from banking clients, providing information and resolving queries related to banking products and services.
• Process customer transactions, including account openings, closures, and transfers.
• Document customer interactions and maintain accurate records.
• Provide excellent customer service, ensuring customer satisfaction and loyalty.
• Work with various banking systems and tools, including CRM software and call management systems.
• Adhere to company policies and procedures, ensuring compliance with banking regulations.
• Collaborate with team members to achieve daily and monthly targets.
• Participate in training and development programs to enhance your skills and knowledge.

🎓 Kualifikasi & Syarat

• Fresh graduates or experienced professionals with a background in customer service, banking, or a related field.
• Minimum 1 year of experience in a customer service role, preferably in the banking sector.
• Strong communication and interpersonal skills.
• Ability to work under pressure and meet tight deadlines.
• Proficiency in using CRM software and call management systems.
• Knowledge of banking products and services is a plus.
• Ability to work in a team and collaborate effectively.
• Willingness to travel to different locations within Papua.

🛠️ Keahlian

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